[Previous] [Main] [Next]

Frequently Asked Questions

How do I update my software?
If an update for SWiSH is available for download or on CD, follow the instructions supplied.

I used to work on two computers (home and office). Can I install my software on both computers?    
You are entitled to a License for home and office. Follow the Site Key registration section in Purchasing SWiSH, to generate a second Site Key for your software. This policy does not apply when a multi user network license has been purchased.

Can I copy my SWiSH program to another computer?
No. The copy protection software will prevent the second copy from working. You can however register two copies according to our home and office policy described above. You can also install on a second computer and move the license to that computer using floppy disks. See Moving a License.

Can I run my single user license copy on a network drive?
No, you need to purchase a network license.

What happens to the protection software when my computer HDD crashes and is replaced by a new one?     
Follow the Site Key registration section in Purchasing SWiSH, to regenerate a new Site Key for your software.
 
Is a Site key required during the free trial period?    
No, it is not.

Does SWiSH v2.0 scramble the exported .swf file during the trial period?
No, the trial version of SWiSH v2.0 is fully enabled.

Can SWiSH v1.x and v2.0 exist on the same computer?
Yes, but note that .swi files produced by v2.0 cannot be read by v1.x.

What is my Serial Number?
Serial Number is sent to you in the purchase confirmation emails. It is a 16 digit number in the format NNNN-NNNN-NNNN-NNNN
The Serial Number is used during the electronic registration process. It allows automatic registration without sending Site Codes and entering Site Keys. The Serial Number should not be entered into the Site Key field. It should be entered into the appropriate field in resposne to dialogs that are displayed after the Electronic Registration button is pressed.

What is my Site Code?
The Site Code is a 18 character string in the format XXXX XXXX XXXX XXXX XX. Each character is 0..9 or A..F. The Site Code is computer specific. The Site Code can be viewed by pressing Enter during the opening banner to display the License Configuration window. See Purchasing for more information.

What is my Site Key?
The Site Key is the 26 character string that unlocks your copy of SWiSH. Each character is 0..9 or A..F. This Key is entered into the Site Key area of the License Configuration window. If the Site Key is correct for the Site Code, pressing the Validate button will unlock your software.

How can I obtain a Site Key?    
You do not need one if you electronically register. See the section on Purchasing SWiSH. However if electronic registration fails, you can request a Site Key at support.swishzone.com. If you have trouble with the instructions in that section, contact your dealer or support@swishzone.com and give them the Site Code, the name of the software, and if appropriate, the CD serial number printed on the CD cover. 

I tried to electronically register but get error 10006
This indicates that you have already installed your allocated number of licenses. If you have purchased a multi user network license, you will only be allowed 1 installation. If you have accidentally deleted your license, follow the Site Key registration section in Purchasing SWiSH, to regenerate a new Site Key for your software.

I received the Site Key, but I can not see the difference between the number 0 and the letter O.
Only letters from A to F and numbers from 0 to 9 can appear in the code. That's why you will never receive a code with the letter O or the letter I (i).

Why can't I use the same Site Key multiple times?    
The Site Code generated during the installation of the software depends on the computer. A new Site Code is generated if you install the software on another computer. Consequently, you cannot use the same Site Key for another computer. It is the Site Key that permits starting and using the application after the trial period.

For some reason I need to re-install my software. What happens with the Site Key?     
If SWiSH is uninstalled then re-installed, the Site Key will be deleted. Follow the Site Key registration section in Purchasing SWiSH, to regenerate a new Site Key for your software.

Error CK-15 when starting SWiSH.
The message "error CK-15" is probably due to the application 'Norton Utilities Speed Disk' that must have recently defragmented the hard disk. A defragmentation application moves the files on the hard disk and thus, moves the hidden files used by the protection system. To avoid this problem change the Norton Speed Disk configuration as follows:

·	open Norton Speed Disk

·	choose File | Option | Customize | Unmovable files

·	specify that the files *.ent *.key *.rst cannot be moved

·	choose File | Option | Optimization | Save in order to save the new settings.

You will need a new Site Key. Follow the Site Key registration section in Purchasing SWiSH, to regenerate a new Site Key for your software.

I see an error about "ckserve" ?
For NT, Win2k you need a service, "Crypkey License" running. This service is installed by setupex.exe and cks.exe. For 95, 98, ME you need a program wckserve.exe. See notes in Network.

I still need help...
If your questions are not answered here, contact your dealer or support@swishzone.com
Please include the following information if available.

·	The email address that you registered SWiSH under.

·	World pay reciept ID number.

·	SWiSH serial number (NNNN-NNNN-NNNN-NNNN, sent in purchase confirmation email)

·	SWiSH site code (XXXX XXXX XXXX XXXX XX, displayed in license window)

·	Operating system, 95 / 98 / ME / NT / Win2k / XP

·	License type, single user or network.

Please also state:

·	If you have previously un-installed SWiSH

·	If Network card is installed.

·	If Virus protection, defragmenation or disk compression utilities are installed.

·	Anything unusual about your system, huge disks, dual processors etc.

[Previous] [Main] [Next]